Understanding exactly how to manage unhappy clients and effectively communicate dissatisfaction with performance or output, without damaging the relationship, is one of the most valuable skills in professional environments. I developed a framework, based on the fundamentals of neuroscience, to better human understanding, and provide specific tactics, tools and a framework for positive, professional communication.” – Kirsty Hulse, Founder The workshops consist of taught elements, alongside interactive group exercises.
Empower attendees with a scientific understanding of how negative discource impacts the brain and why receiving critical feedback can often hinder more than inspire us
Equip attendees with practical skills and exercises to resolve conflict
Understand how to set positive intentions for any conversation Learn a framework to positively structure difficult feedback conversations