We do much better work when we feel valued and respected.
Research shows that our brains respond to criticism as a threat and narrows its activity. Focusing on shortcomings does not enable learning, it impares it. So how can we have difficult conversations, and give constructive feedback, without impairing learning?
“Having ran a marketing agency for several years, you end up being the ultimate point of escalation. Your remit becomes largely centered around how to control difficult conversations and get the desired outcome, with both with clients and colleagues.”
Understanding exactly how to manage unhappy clients and effectively communicate dissatisfaction with performance or output, without damaging the relationship, is one of the most valuable skills in professional environments.
Likewise, managing junior and growing teams, it quickly became clear to me that my team were most fulfilled, productive and effective at their jobs when they felt encouraged and supported by me and their managers, rather than critised or unheard.
I developed a framework, based on the fundamentals of neuroscience, to better human understanding, and provide specific tactics, tools and a framework for positive, professional communication.” – Kirsty Hulse, Founder
The workshops consist of taught elements, alongside interactive group exercises.